Dear Customer,

In this dedicated area, you will be able to read our Terms of Use and Sales along with our Privacy Policy.

If you have any questions, please contact us at: sales@wimbruynooghe.be

 

GENERAL TERMS AND CONDITIONS

Clause   1 – Identity of the vendor

Clause   2 – Applicability and Conditions

Clause   3 – Our offer and your order

Clause   4 – Right of withdrawal

Clause   5 – Payment

Clause   6 – Conformity and warranty

Clause   7 – Delivery and execution

Clause   8 – Force majeure

Clause 10 – Intellectual property

Clause 11 – Complaints procedure and conflicts

PRIVACY POLICY

 

CLAUSE 1: IDENTITY OF THE VENDOR

Wim Bruynooghe

Leopoldstraat 25, 2000 Antwerp, Belgium

Email address: sales@wimbruynooghe.be

VAT: BE0537806897

 

CLAUSE 2: APPLICABILITY AND CONDITIONS

Our terms and conditions are applicable to every offer from us as an online store to you as Consumer (every natural person who, for non-occupational purposes alone, purchases or uses a good or service made available on the market).

We deliver exclusively in the following countries:

ANDORRA

ALBANIA

AUSTRALIA

AUSTRIA

BELARUS

BELGIUM

BOSNIA HERZEGOVINA

BULGARIA

CANADA

CROATIA

CYPRUS

CZECH REPUBLIC

DENMARK

ESTONIA

FINLAND

FRANCE

GERMANY

GREECE

HONG KONG

HUNGARY

ICELAND

INDIA

INDONESIA

IRELAND

ITALY

JAPAN

KOREA

LATVIA

LITUANIA

LUXEMBOURG

MALAYSIA

MALTA

MEXICO

MOLDOVIA

MONACO

NEW ZEALAND

NORWAY

PHILIPPINES

POLAND

PORTUGAL

ROMANIA

SERBIA

SINGAPORE

SLOVAKIA

SLOVENIA

SOUTH AFRICA

SPAIN

SWEDEN

SWITZERLAND

TAIWAN

THAILAND

THE NETHERLANDS

TURKEY

UKRAINE

UNITED KINGDOM

USA

 

If you submit a delivery address outside of this country, we reserve the right to decline your order.

To be able to place an order, you must be above the age of 18. If you are younger than 18, we ask you to let a parent or legal guardian place your order. If it comes to our attention that an order is made by a minor, we reserve the right to decline your order.

Placing an online order on the website constitutes a formal acceptance of our terms and conditions, which are always available through our website.

If you ordered online, we provide you in addition and together with the order confirmation or at the latest on delivery with a copy of these terms and conditions in a format that you can save or print. We moreover recommend that you always do this.

If in addition to these terms and conditions, additional special conditions apply, the above applies also to those special conditions. You as consumer can always invoke to your advantage the most preferential text if our terms and conditions would be contrary to the above special conditions.

English is the language used for every contract information to pursue the order on the website.

The products purchased through www.wimbruynooghe.be, www.wimbruynooghe.com and www.storewimbruynooghe.com are directly sold by Wim Bruynooghe.

To use our services, you would need to provide us personal information. Please refer to our privacy policy.

 

CLAUSE 3: OUR OFFER AND YOUR ORDER

We explicitly state in our offer when the latter is only valid for a constrained period of time or is subjected to specific conditions.

We always describe as complete and accurate as possible what we sell to you as well as the course of our delivery process. The description is in any case sufficiently detailed to allow you to make a proper assessment. If we make use of graphics, they are a true reflection of the offered goods and services. However, to error is human and if we are clearly mistaken, we are not obliged to deliver to you.  The products offered for sale may not exactly correspond to the real garments in terms of image, colours due to the Internet browser or monitors used.

Your order is complete and the contract between us is final once we confirm your order by mail and regarding your payment made by credit or debit cards, as soon as we receive approval from the issuer of your card. We accept Visa, Mastercard, Paypal, Should the issuer of your card refuse to agree on your payment to us, we cannot be held responsible for any delays in the delivery and/or non-delivery of your order. Orders without valid payment by name of the registered cardholder will not be accepted or processed.

In order to purchase a product, you add it to your shopping basket. Afterwards you submit your contact details and billing data. Next you choose your preferred way of delivery: the delivery to a certain address. In the final step you are led to an overview page, you accept our terms and conditions and you confirm your payment by pressing the “Pay” button, with the caption “order with payment”. If you have completed these steps, your purchase becomes final.  A confirmation email is sent to you as a receipt of the purchase orders, which contains the terms and conditions of sales. You therefore agree on terms of use, terms of sales and privacy policy

Before informing customers of final delivery dates, we shall inform the customer of the unavailability of products ordered within 14 days from the day after we received the order. From time to time we may offer some pre orders for which customer could place advanced payment.  This will ensure customer priority on this product as soon as received in our warehouse.  Customer rights on those pre orders are the same as any other orders placed on our website.

CLAUSE 4: RIGHT OF WITHDRAWAL

All sales are final. We only accept returns for refund, for items damaged in transit. To be eligible for a refund, you must first email us within 7 days of receiving the goods at sales@wimbruynooghe.be to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will refund the full purchase price of your item, by the same means of payment which you utilized for the purchase. We expect you to handle the order as well as the packaging with the utmost care during the first 14 days after delivery.

We can refuse repayment as long as we have not received the returned goods or until you have shown you have returned the goods, depending on which event occurs first.

If you want to return the goods as described above, you may only unpack or use them to the extend needed to assess whether or not you wish to retain them. Returned goods may be tested, but not used. When returning the goods, you will also have to return all delivered accessories and – if reasonably possible – return the goods in their original condition and packaging as well as taking in account our instructions as listed below.

If you decide to return the goods, you will have to pay for the cost of return shipping and will be responsible in case of loss or damage to the merchandise during transport in accordance with our returns instructions.

Once the warehouse has received the returned products and we have checked that the returned products meet our requirements, you will receive an e-mail that the returned products have been accepted with your credit note. You will then be refunded following the payment method of your original order within 30 days upon receipt of your return in our warehouse.

If you have fulfilled all requirements set above, the company will refund the entire price for the purchased products within 14 days.

Please note that the following returns won’t be accepted: health protection or hygiene sensible products, one of a kind products, limited editions (ex. made to order products) or clearly personalized items.

CLAUSE 5: PRICE

During the period we mention in our offer, our prices do not change, except for price changes resulting from changes in VAT rates.

Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period. If you are a customer whose credit card is not denominated in Euros, United States Dollar, British Pound, Australian Dollar, Yen, Korean Dollar Won, or in Hong Kong Dollar, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

CLAUSE 5: PAYMENT

We only accept advance payment through our website using the payment methods indicated there.

CLAUSE 6: CONFORMITY AND WARRANTY

We guarantee that our products are in accordance with your order and meet the normal expectations you may have taking into account the specifications of the product. We also guarantee that our goods are in accordance with any at the moment of your order applicable law.  We have made every effort to display as accurately as possible the colors and shapes of our products. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

As a consumer and under Belgian consumer protection laws, you dispose of a statutory 2-year warranty period on goods purchased from us if this good is faulty. During this period and within the legal limits, we provide for the free replacement or repair of goods showing a defect covered by the statutory warranty. Goods are faulty if they are damaged when you receive them or if a manufacturing default occurs within the legal warranty period. Items that are damaged as a result of a normal wear and tear are not considered to be faulty. To the extent of what is possible or reasonable, you have a choice between replacement or repair. Only if replacement or repair is excessive or impossible, or impossible to deliver within a reasonable time, do you have the right to a reduction or to demand the dissolution of the contract of sale. During the first six months, you can in all cases call upon the guarantee. Afterwards you have to prove that the defects in the goods are not caused by abnormal use.

CLAUSE 7: DELIVERY AND EXECUTION

All goods and services are delivered to the address provided by you when ordering. We will inform you of the delivery period in your order confirmation.

If we are not able to deliver on time, we will always notify you before the end of the delivery period. If we do not, you can cancel your order for free. In that case we will refund you within 30 days after dissolution of the agreement.

The shipment of goods and gift vouchers is always at our risk. So you do not have to worry about goods lost during transportation. If you, however, return goods to us within 14 days after delivery, you will be responsible for the transportation.

If the delivered goods were damaged during transport, do not correspond to the goods mentioned on the delivery note or do not correspond to the goods you ordered, you have to report this as quickly as possible and in any case within 3 days. Subsequently, you have to send the goods back within 14 calendar days after delivery. You have to use theenclosed “return form” for this. If you have any questions while filling in this return form, you can contact one of our employees on this email address: sales@wimbruynooghe.be. We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which it is shown that they were not received by the customer.

CLAUSE 8: FORCE MAJEURE

In case of force majeure, we are not obliged to fulfil our obligations. In that case we may either suspend our obligations for the duration of the state of force majeure or definitely repudiate the agreement.

Events of force majeure are all circumstances external to our will and control that render the respect of our obligations completely or partly impossible. Such events include amongst others strikes, fire, disruption of energy supplies or telecommunication networks or communication systems and/or the temporary down-time of the online store, late delivery or absence of delivery by suppliers or other third parties.

CLAUSE 9: INTELLECTUAL PROPERTY

Our website, logos, texts, photographs, names, and in general all our communications are protected by intellectual property rights either belonging to our suppliers or us or other claimants.

It is forbidden to use and/or change any of the intellectual property rights as described in the present clause. So you may not copy nor reproduce for example drawings, photographs names, texts, logos, color combinations, etc. ...without our prior written and explicit consent.

CLAUSE 10: COMPLAINTS PROCEDURE AND CONFLICTS

We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us at sales@wimbruynooghe.be. We will do the utmost to deal with your complaint within 7 days.

All contracts we conclude with our customers are, regardless of their place of residence, exclusively governed by Belgian law. Only the courts of Belgium are competent to adjudicate with disputes arising out of or connected to these contracts. If as a result of international law the law of a different country applies, the interpretation of the current terms and conditions will in the first instance be done in accordance to the Belgian Law on Market Practices and Consumer Protection as incorporated in the commercial Law code (Westboek Economisch Recht).

PRIVACY POLICY

1. General Terms

Wim Bruynooghe with headquarters at Leopoldstraat 25 - Antwerp registered at the Kruispuntbank Ondernemingen by number (…) (hereinafter “The COMPANY”) is responsible for the processing of your personal data on the website (www.wimbruynooghe.be, www.wimbruynooghe.com, www.storewimbruynooghe.com).

Wim Bruynooghe as a Belgian company, applies the “law of December 8, 1992 on Privacy Protection in relation to the Processing of Personal Data” as modified by the “law of December 11, 1998” and by the “law of June 13, 2005 on electronic communications”.

Wim Bruynooghe takes responsibility for the processing of your personal data. A notification has been made to the Commission for the protection of privacy with regard to the processing of your personal data, as required by the Law.

 

2. Collected Personal Data

2.1.      Data that you communicate to us

On the Registration Form on the Website: name, email address

During the ordering process: name, email address, phone numbers, home address, shipping and credit/debit card addresses.

2.2.      Data that are automatically collected

Certain data will be collected through cookies: see below for our cookie policy. Some data can also be collected without being stored in cookies. These data may only be consulted by BVBA 32 and only during the visit of the Website. They are: 1°) address TCP/IP 2°) the type and version of your navigation system 3°) the last window opened on internet.

2.3.      Personal data communicated by commercial partners

In this case, the commercial partners of Wim Bruynooghe guarantee to Wim Bruynooghethat they have actually received the authorization to communicate these personal data.

 

3. Purpose of the processing of data

3.1.      General purposes

The personal data are collected to:

Offer you the services of the Website;

Allow a market research in order to improve the technical and intrinsic quality of the Services;

Provide you with information related to the future offers that might interest you;

Administer the technical aspect of the Website;

After having checked the anonymous characteristic of the data, compile statistics or lead an investigation regards as the quantity of visits on the different parts of the Website.

3.2.      Direct marketing and communication to third parties

Your personal data stay strictly confidential and may not be communicated to third parties or be used for direct marketing purposes, other than Wim Bruynooghe.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

3.3.      Serious violations

Wim Bruynooghe will be able to communicate your data at the request of the Justice in case of serious violations of the rules of conduct.

 

4. Duration of the conservation of the data

All the personal data are held as long as necessary for providing the Services by Wim Bruynooghe

 

5. Right to access and rectify

You have the right to consult free of charge your personal data at any time, to rectify or modify them, by sending an email to the address sales@wimbruynooghe.be or by letter to the address in article 1 of this Privacy Policy, providing in attachment a copy of your identity card. You can also modify them through your personal account area.

You are entirely free whether or not you communicate your personal data to Wim Bruynooghe. However, you must be aware that some services may be refused if you do not complete your personal data on the Checkout form and that you are the only one liable for the correctness of the data that you communicate to Wim Bruynooghe.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot.

 

6. Right to object

You may exercise your right to object within the framework of the processing of your personal data if you consider that serious and legitimate reasons exist to do so, by sending an email to the address sales@wimbruynooghe.be. However, you cannot object against the processing of your personal data if this processing is essential to the fulfillment of the contractual obligations.

 

7. Security and confidentiality

Wim Bruynooghe has developed technically and organizationally appropriate security measures in order to avoid the destruction, loss, forgery, modification, forbidden access and mistaken communication to third parties as well as every other unauthorized processing of the collected personal data.

Wim Bruynooghe may never be held liable for any direct or indirect damage that results from a wrong or illegal handling of the personal data by a third party.

Wim Bruynooghe  warns you that the Website can include links, hyperlinks or references to other websites, that are not controlled or managed by Wim Bruynooghe and to which this Privacy Policy does not apply. Wim Bruynooghe is not liable for the content of these websites, or for the offers, products and services offered by those. Wim Bruynooghe advises you to carefully read the Privacy Policy of every website that you visit, given that these rules can differ from the present Privacy Policy.

 

9.  Applicable law and jurisdiction clause

This Privacy Policy is managed, interpreted and executed in accordance with the Belgian law that exclusively applies to every potential dispute.

The courts of Belgium are exclusively competent for any kind of disagreement that could arise from the interpretation or execution of the present Privacy Policy.

 

10.       Agreement

By using the Website, you agree to all the clauses of the present Privacy Policy and agree to the statement by which Wim Bruynooghe collects your personal data and process them in accordance with this Privacy Policy.